Last updated: 2026
This policy explains how Neelamalai Farmers Producer Company Limited ("we", "us", "our", or "the Company") handles the supply, delivery, and returns of produce arising from enquiries and orders arranged directly with us. As a Farmer Producer Company, our produce is largely supplied through bulk aggregation and direct arrangements rather than online retail sale.
All purchase enquiries received through our contact form, email, or phone are reviewed based on current availability. An order is considered confirmed only after we acknowledge it in writing and agree on quantity, price, delivery terms, and payment.
We request that customers inspect produce at the time of delivery. Any discrepancy, shortage, or visible quality issue should be reported to us immediately at the point of delivery.
Because tea and green leaf are perishable, natural agricultural products, returns are generally not accepted once produce has been accepted at delivery. However, if you receive produce that is materially damaged or not as agreed:
Cancellation requests must be made before dispatch. Once produce has been dispatched, cancellation may not be possible. Any cancellation terms for confirmed bulk orders will be as agreed at the time of order.
Where a refund is agreed for a valid claim, it will be processed through the original payment method or another mutually agreed method within a reasonable time. Any applicable timelines will be communicated during resolution.
For any questions about shipping, delivery, or returns, please contact us:
Neelamalai Farmers Producer Company Limited
12/43B Athipally Post, Gudalur, The Nilgiris, Tamil Nadu – 643212, India
Email: info@neelamalai.site
Phone: +91 80554 74582
CIN: U01100TZ2017PTC029395
